Jesper Bylund is the intranet manager at City of Malmö. The last four years he has been busy developing the intranet in iterations taking the intranet from being a typical 90’s intranet (top down, static uninteresting) to a modern, device agnostic and always accessible intranet using customer carewords, personalization features, integration of social sections and several Open Source tools – WordPress, Mediawiki, Ruby on Rails and Drupal.

Today the intranet is firmly perceived as the tool for support and efficiency in the organization – exactly where he wants it to be.

Loving his work, Jesper Bylund sometimes dreams about intranets at night, seeing perfect navigation and using a lot of time-saving features. No nightmares. Is this a sign of dedication or intranet madness? Time will tell.