Susan Farrell (UK)
Head of Web & Mobile Services, University College London
- Digital strategist and thought leader
- Web project portfolio lead
- User experience evangelist
Susan joined UCL as Head of Web & Mobile Services in 2011 and developed a team providing digital agency services for the university.
She leads on web strategy, governance, and strategic and tactical web projects. She spends a lot of time engaging with stakeholders at all levels and promoting the importance of optimising the user experience and developing effective websites – not just sites that look nice.
She has over 10 years experience of working in higher education having previously been Head of Web at King’s College London.