Managing hostility and crises online

Speakers: Chris Malpass, Steph Gray
Time: 9.00-12.00 Tuesday, 4. Nov 2014
Location: Room J

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The Crisis90 Workshop will begin with a presentation session outlining best practice principles for communicating in a crisis, with a specific focus on engaging across social media channels.

Delegates will then be divided into teams and taken through a crisis scenario step-by-step using an innovative online simulation platform.

Delegates will then be asked to work in their teams to develop a crisis response strategy, draft key messaging and engage with stakeholders on a simulated Twitter-style feed. At each stage, participants review and compare their responses on-screen with other teams; receiving instant reaction and feedback.

Read more in this conference news: 4 steps to a successful communication strategy for online crises